Terms and Conditions

1. Appointment Rescheduling & Cancellations

1.1. Patients are kindly asked to provide at least 24 hours’ notice if they wish to reschedule or cancel an appointment.
1.2. Appointments can be rescheduled or cancelled by contacting Despina’s Chiropractic through our online booking system at www.despinaschiropractic.co.uk, directly through Cliniko booking system, or via phone on +44 7716 377351 or email contact@despinaschiropractic.co.uk .

2. Exceptions

2.1. Exceptions may be considered for genuine emergencies or unforeseen circumstances. Supporting evidence may be requested.

3. Rescheduling Appointments

3.1. Patients wishing to rebook their appointments must do so based on current availability. New appointments may differ from the original date or time.

4. Non-Transferability

4.1. Appointments are non-transferable.

5. Policy Acknowledgement

5.1. By booking an appointment, patients confirm they have read, understood, and agreed to this policy.

6. Policy Updates

6.1. We may update this policy from time to time. Any changes will be published on our website or communicated directly to patients where appropriate.

7. Contact

7.1. For questions about this policy, please contact:
📞 +44 7716 377351
📧 contact@despinaschiropractic.co.uk

Privacy Policy

This privacy policy explains how Despina’s Chiropractic handles your personal information. If you have any questions, please contact us:

📍 20–22 Hawley Street, Sheffield, S1 2EA, UK
📞 +44 7716 377351
📧 contact@despinaschiropractic.co.uk

What information do we collect?

We may collect, store, and use the following types of personal data:

  • Information about your use of our website (e.g. IP address, location, browser type, device, page visits).

  • Information you provide via our contact or booking forms.

  • Any other data you voluntarily send to us.

How do we collect and use your data?

Most information is provided directly by you through forms or enquiries. We may also collect data indirectly from:

  • Google Analytics – to improve your website experience.

  • Facebook Pixel – to understand the effectiveness of our social media campaigns.

We process data under the UK GDPR based on:

  • Your consent

  • Legitimate interests, such as providing services and responding to enquiries.

How do we use Google Analytics?

Google Analytics helps us understand how visitors interact with our website. For more information, see Google’s Privacy Policy.

How do we store your information?

We take reasonable precautions to secure your data, including:

  • Encrypted servers

  • Password and firewall protection

  • SSL encryption for online financial transactions

Your Data Protection Rights

You have the right to:

  • Access your data

  • Rectify inaccuracies

  • Request erasure of your data in certain situations

  • Restrict processing

  • Object to processing

  • Request portability of your data

You won’t be charged for exercising these rights, and we’ll respond within one month.

How to Complain

If you have concerns about how we handle your data, please contact us directly first. You can also complain to the ICO:

📍 Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk